The Total Mobility (TM) scheme is a national scheme that assists people with impairments to enhance their community participation by accessing appropriate transport. This assistance is provided to eligible registered individuals in the form of subsidised door-to-door transport services wherever TM transport providers (usually taxis) operate.

The TM scheme offers registered individuals a 50 per cent discount (up to a maximum subsidy of $40 in the Auckland Region) on fares charged by contracted transport providers. To receive the discount, the individual must present their TM Photo Identification (ID) Card to the driver at the start of the trip so the correct tariff is selected for fare calculation. The individual is then required to have their TM Photo ID Card swiped at the end of the trip, and pay their portion of the fare to the transport provider.

If you require information about:

• your eligibility or the application process, please read the Total Mobility Scheme Registration and Eligibility Guidelines 

• the conditions of use, please refer to the Total Mobility Scheme Conditions of Use.

• Auckland’s approved transport operators and fares, please refer to Total Mobility Fare Schedule

If you have any questions or need an accessible version of a document, please call the MAXX contact centre, phone (09) 366 6400. 

The Transport Accessibility Advisory Group (TAAG) is a regional group facilitated by Auckland Transport.   

Members include representatives of Auckland Transport, Auckland Council, accessibility interest groups (such as disability sector organisations) and contracted public transport operators in the Auckland region.

The group’s vision is to see to the provision of accessible, affordable, integrated, safe, responsive and sustainable public land transport services for disabled people in the Auckland region. This includes oversight of the Total Mobility scheme.   

• Terms of Reference for the TAAG (PDF 331KB)
• TAAG membership list (PDF 130KB)

(If you require a Word version of either document please email a request to us.)

Meetings are held on the last Thursday of February, April, June, August and October.   

If you have a transport accessibility issue, please call the MAXX contact centre on (09) 366 6400 or email maxxenquiry@maxx.co.nz.

Mobility Parking Permits

Visit the Mobility Parking Permits page to learn about mobility parking concessions and how to apply for a permit. For information about mobility parking permits, concessions, and application