If you are ticketed you have 28 days to pay the fine. If you don't pay, you will receive a reminder. If no payment is received after a further 28 days, the overdue fine will be lodged with a debt-collection agency for recovery. Fines that remain unpaid after recovery efforts will be lodged with the Department of Courts, who may take action and impose a fee on top of the fine.
On this page you will find information on:
Easy ways to pay your fine Accepted payment types
Online payment security The infringement notice process
Reminder notices How to request a review or a waiver
Payments for tickets issued within the last 24 hours
Infringement details are normally transferred to our online and phone payment services within 24 hours of issue. If your ticket has been issued within the last 24 hours, you may need to wait before you can pay via the online and phone services, but you can pay in person or by post. Thank you for your understanding.
Auckland Transport's Customer Services Team
Take 5 minutes to pay your parking, bus lane or transit lane fines using our secure online payments system.
Have your infringement notice and credit card ready and click on the link below.
Please note: Overdue fines that have been lodged with a debt-collection agency cannot be paid online. Please check the agency correspondence for available payment methods.
Click here to pay parking, traffic or bus/transit lane fines online
Read about our online payment security.
Log in to your own banking site and select "One off payments"
Complete the payee information as follows:
Payee name - Auckland Transport
Payee account number - 02-0192-0122888-02
Payee statement details:
Particulars - <infringement number>
Code - <registration number>
Reference - <infringement number>
Call our automated telephone payment service on (09) 337 5000.
Please note: Overdue fines that have been lodged with a debt-collection agency cannot be paid via the automated telephone payment service. Please check the agency correspondence for available payment methods.
Post a cheque made payable to Auckland Transport to the address below. Clearly write the ticket number and vehicle registration number on the back of the cheque.
Auckland Transport Parking Infringements
Private Bag 92265
Victoria St West
Postshop/Kiwibank branches, anywhere in New Zealand
BNZ Auckland Branches
At Central (Civic Building), Henderson, Manukau and Takapuna Service Centres.
Please note: Some of these locations may not accept payment if an overdue fine has been lodged with a debt-collection agency. Please check the agency correspondence for available payment methods.
Accepted payment types
This will vary depending on which way you choose to pay your fine. Please do not post cash.
Online payment security
Your privacy, and the confidentiality of your information, is important to us and we maintain industry standards in security. Our credit card transactions are handled by an accredited PCI DSS provider. Please don't disclose your passwords or PINS to other people. We will never request password or PIN numbers via email, so any requests for this are likely to be fraudulent and we encourage you to report them to us. Read our online payment terms and conditions.
Back to top
The infringement notice process
The infringement notice process is set out in various statutes (Transport Act 1962 and the Summary Proceedings Act 1957). These detail the way in which infringement notices may be served, and the administrative process relating to that ticket. Visit www.fines.govt.nz for more information on the fines process.
Accept the charge and pay the fine by the due date
Admit the charge but write to us providing an explanation of mitigating circumstances. Our Infringement Review Team will consider the facts as you have presented them.
You will need to complete an Infringement Exemption Request form.
Please note:Your explanation must be received before the infringement due date.
Plead not guilty and contest the charge in court.
You will need to complete a Request For Court Hearing form
If you have received a formal reminder notice from Auckland Transport to pay a ticket and the expiry date of the reminder notice has passed, contact us to see if the fine has been lodged at Court. If it has, then Auckland Transport cannot accept payment. You will need to contact the District Court to make payment.
Back to top
How to request a review or waiver
A brief summary of your legal rights is outlined on the reverse of the infringement notice. Read it carefully to find out if you would benefit from appealing.
Queries, appeals or reviews must be submitted in writing.
The review process can take up to 28 working days. During this period, please do not pay the infringement. A letter will be sent advising whether the infringement has been withdrawn or if it must be paid.
You can also query your fine using our online service. Please see the Do It Online section at the top of this page.
Remember! If the due date for payment has passed, your fine may automatically be lodged with the District Court.
Back to top
To have your infringement notice transferred to another person (because they bought your vehicle, for example), download and print the PDF version of the infringement query form along with the Transfer Liability Form. Complete both forms and send them to us.
Infringement query form (PDF 280KB)
Transfer Liability Form (PDF 45KB)
Please also enclose any documentation that will support the facts you are presenting, e.g. a copy of a NZTA transfer receipt or notice of person selling/disposing of motor vehicle form, a sale agreement etc.